Crew and devices

The crew list shows each washer with their presence, online when heard from inside six minutes, idle inside the hour, offline after that with the time last seen, their usual area, and whether their account is active. An active toggle turns an account on or off, and an owner can export the crew to CSV. A washer types a code that is globally unique across the platform through a per-company prefix, so the field app never needs a company selector on a screen meant to be used in a basement.

Open a washer and their phone is a first-class part of the record. A washer's first handset is approved automatically, so onboarding is nothing more than signing in, but any later phone starts unapproved and needs the office to approve it. That is the control that matters when a phone is lost or a washer leaves: revoking a device ends its sessions in the same moment, so it is signed out immediately rather than at the next login.

When a washer forgets their PIN, the office resets it, and the reset is deliberately guarded. The admin has to re-enter their own password to confirm, so a walk-up to an unlocked panel cannot change a washer's credentials. The new PIN is shown once and cannot be looked up again, and if the account was locked from failed attempts, that lockout is cleared in the same step.

There is a detail that only matters in the places this app is built for. The new PIN takes effect once the phone reaches the network, because the handset keeps the old one for unlocking in a basement with no signal. It is the kind of thing that would be a support ticket if it were not stated, and the panel states it on the screen.

The washer app itself runs in four languages, English, Arabic, Hindi and Urdu, so the crew uses it in the language they actually speak, while the office panel and the resident app are English and Arabic with full right-to-left layout.